Ticket Website now powered by Ticketmaster?

[Wonder Boyo]

O2 own many of the live music venues in the Uk. They pre-sale tickets to O2 customers a couple of days before they officially go on sale resulting in tickets on resale sites and being bought by touts and on sale before the official sale day. When tickets go on general sale at say 10am they are generally sold out a minute past 10.

Its an utter disgrace and I don't understand how a process that is encouraging touting and profiteering of tickets is allowed to stand.

The whole ticketing industry has become a legalised rip off and how it has been allowed to go on is a mystery. Ticketmaster and their various sister companies are the worst culprits but I appreciate that the whole industry is pretty rotten. Not to sound like an old codger, but in pre-internet days it was a pretty simple and fair process and most tickets went to real fans. Even though I lived in the South Wales valleys I still managed to get tickets for the likes of Springsteen, Prince, Whitney Houston, Bon Jovi, Queen, Glastonbury etc. at various venues through the UK (Birmingham NEC, Wembley Arena / Stadium etc) and also had no problem getting tickets for big football games.

Now it seems impossible to get tickets for anything mildly popular and if you do you pay through the nose, especially with the added on fees. The last straw for me has been the Springsteen tickets this summer. Seen Bruce on every UK tour since 1980, but when I applied for tickets this year, due to Ticketmaster's new dynamic pricing policy, the standing tickets I applied for everywhere where around £350. Springsteen has always been good about pricing with his fans but this time when asked about it he said that it's the system these days and it's fair that they should get paid like other bands. Well, I thought, thanks Bruce, but you can **** right off. Indeed, was offered tickets at the last minute in Edinburgh by someone couldn't go for £50 each but I couldn't be bothered. Lost the love.

 

[JR WAS KING]

Loyalty points get reset at the start of every season anyway don’t they?

No, it's normally after about 6 games.

Last seasons points are used for purchasing the first few away games

 

[Titch]

No, it's normally after about 6 games.

Last seasons points are used for purchasing the first few away games

We'll they wont be this year unless they can add them!

 

[SingYourHeartsOut]

We'll they wont be this year unless they can add them!

Which the definitely will!

 

[bigwolf]

O2 own many of the live music venues in the Uk. They pre-sale tickets to O2 customers a couple of days before they officially go on sale resulting in tickets on resale sites and being bought by touts and on sale before the official sale day. When tickets go on general sale at say 10am they are generally sold out a minute past 10.

Its an utter disgrace and I don't understand how a process that is encouraging touting and profiteering of tickets is allowed to stand.

It's called capitalism.

 

[Wonder Boyo]

So is it just a case of us waiting for the club to add our data? Me and my son have no ticket history in these new accounts, no proof of memberships that we have bought for the forthcoming season. We have tried to add each other to our networks using both our membership numbers and emails but nothing works. Is this the same for everyone?

 

[SingYourHeartsOut]

So is it just a case of us waiting for the club to add our data? Me and my son have no ticket history in these new accounts, no proof of memberships that we have bought for the forthcoming season. We have tried to add each other to our networks using both our membership numbers and emails but nothing works. Is this the same for everyone?

It knows I'm a STH and I rebuilt my 'network', but no loyalty points or ticketing history.

 

[Wonder Boyo]

It knows I'm a STH and I rebuilt my 'network', but no loyalty points or ticketing history.

Cheers. Nothing works for us and we're both stated as having "no active membership." Emailed fan services to see if they can help. I imagine they will have been inundated. Not a great introduction to Ticketmaster.

 

[Wonder Boyo]

Cheers. Nothing works for us and we're both stated as having "no active membership." Emailed fan services to see if they can help. I imagine they will have been inundated. Not a great introduction to Ticketmaster.

Got a pretty quick reply from Fan Services and this may help some people:

__________________________________________________________________________________________
Thank you for getting in touch

I have added (SON'S NAME) to your network, you will be able to view this now on your online account

If you visit the News page on the main Wolves website going forward this does have a guide on "how to add supporters to your Network ,"

News | Wolverhampton Wanderers FC (wolves.co.uk)

Supports cannot view on their account the membership , season tickets etc , this should be resolved shortly
sorry for any inconvenience
Please do get in touch if we can assist any further,
___________________________________________________________________________________________

The instructions on the website don't work for me (it always states "Oops there is a problem" but may wrk for some of you. I can be resolved by contacting Fan Services though.

 

[WolfLing]

If getting tickets this season is as painful as trying to get a mascot package has been this morning, it's going to be a frustrating one.

 

[WolfLing]

If getting tickets this season is as painful as trying to get a mascot package has been this morning, it's going to be a frustrating one.

To summarise. Games that were already sold out showing as tickets being available, as people holding stuff in their baskets.

The reason for this is because when I did manage to get one in my basket, I tried to pay and couldn't. So only option is to hold it and keep trying.

Got to the point where I had to confirm the payment on my banking app, but then the website said my card details were incorrect, which can't be the case if the banking app has picked up the payment.

Tried 3 times. That's enough. I'll keep my money. It's not like the club will struggle to sell them, so why bother having a functional website?!

I'll just voice my displeasure by spending less money in the club shop on crap red kits, and buying all my snacks in ASDA before the games!

 

[Dubwolf71]

Tickets for Luton and Rennes games go on sale to season ticket holders tomorrow morning at 9.

Another test for the new system.

 

[Daveyboy]

Tickets for Luton and Rennes games go on sale to season ticket holders tomorrow morning at 9.

Another test for the new system.

Cheers, not heard anything about that!

 

[Dubwolf71]

Cheers, not heard anything about that!

Got an email this evening. £11 for adults and Free U17 tickets for both games with every adult purchased.

 

[WickedWolfie]

Got an email this evening. £11 for adults and Free U17 tickets for both games with every adult purchased.

To be clear, my understanding is that the adult has to buy tickets for both games at the same time in order to get a free U17 ticket for each of them.

 

[kidder_wolf_II]

Anyone know when last seasons loyalty points will be re-added?

Surely the Utd tickets will be on sale soon?

 

[Flaneur]

I’m a STH but it’s not giving me the option to purchase the Luton & Rennes tickets for some reason

 

[Titch]

I’m a STH but it’s not giving me the option to purchase the Luton & Rennes tickets for some reason

Just worked fine for me, although I couldn't see an option to purchase my own seats.

 

[TF2Wolf]

No option to purchase own seats but when trying to find your seat on the map I couldn’t see any row letters or seat numbers it’s rubbish

 

[Titch]

No option to purchase own seats but when trying to find your seat on the map I couldn’t see any row letters or seat numbers it’s rubbish

It definitely needs some improvement and the loyalty points adding asap!

Also had 2 emails off Wolves this morning about the games, as they had missed some details off the first one!

 

[Flaneur]

Just worked fine for me, although I couldn't see an option to purchase my own seats.

For the first 5 minutes or so whenever i’d click find tickets it would just redirect me to my profile.

Then I had the issue of it saying the seat map wasn’t loading & also being accused of being a bot once or twice lol

Safe to say from my perspective the site worked much better before we switched.

 

[TF2Wolf]

For the first 5 minutes or so whenever i’d click find tickets it would just redirect me to my profile.

That kept happening for me as well but then eventually it got through to the seat map etc.
Would be much easier if you could just input your row and seat number option

 

[WickedWolfie]

For the first 5 minutes or so whenever i’d click find tickets it would just redirect me to my profile.

Then I had the issue of it saying the seat map wasn’t loading & also being accused of being a bot once or twice lol

Safe to say from my perspective the site worked much better before we switched.

Given how glitchy the previous site was that comment is utterly damning. Sadly predictable though given Ticketmaster's performance at other clubs...

 

[Corporate Wolf]

I’m a STH but it’s not giving me the option to purchase the Luton & Rennes tickets for some reason

Likewise - does not seem to be working as it should

 

[Roswolf]

No option to purchase own seats but when trying to find your seat on the map I couldn’t see any row letters or seat numbers it’s rubbish

Absolutely awful, the schematic looks like it's been done by a 2 year old!

 

[SingYourHeartsOut]

No option to purchase own seats but when trying to find your seat on the map I couldn’t see any row letters or seat numbers it’s rubbish

Yes, clearly not going to give that option as neither the Steve Bull not the upper tiers behind the goals are open. Presume attendance of 15k is the most they're expecting even though we'll be desperate to see all the new signings!

It's a bit messy currently, but the best way seems to be to go to an area and then go to the bottom to select a seat where you want it. Partly usual issues with change, partly actually is worse I'd say.

 

[Dubwolf71]

Got adult tickets no problem. Seems to take a lot longer than the old system.

Wouldn't let me add the free junior though.

 

[JR WAS KING]

Managed to buy two tickets, but unable to add friends to my 'Network'

 

[RosehillWolf]

What are the prices for the Rennais game please as I can’t get in !

 

[SingYourHeartsOut]

What are the prices for the Rennais game please as I can’t get in !

£9 for 65+.

 

[SevernWolf]

O2 own many of the live music venues in the Uk. They pre-sale tickets to O2 customers a couple of days before they officially go on sale resulting in tickets on resale sites and being bought by touts and on sale before the official sale day. When tickets go on general sale at say 10am they are generally sold out a minute past 10.

Its an utter disgrace and I don't understand how a process that is encouraging touting and profiteering of tickets is allowed to stand.

O2 don't own any venues, it's just a sponsorship deal like The Emirates.

O2 venue ticket sales are now going through a mobile app which doesn't allow customers to re-sell them. This cuts down on touts, but has its own problems as a lot of people don't like to be restricted to getting their tickets on an app.

 

[TF2Wolf]

The other thing is under the old system you got the pdf tickets straight away with the confirmation email so had plenty of time to print them off.

Apparently tickets are sent nearer the event with this new system :-(

 

[ToastedWanderer]

Whats the crack with Junior? Complains there's no adults when I added, er, adults lol..

 

[Mark Rankines Lovechild]

O2 don't own any venues, it's just a sponsorship deal like The Emirates.

O2 venue ticket sales are now going through a mobile app which doesn't allow customers to re-sell them. This cuts down on touts, but has its own problems as a lot of people don't like to be restricted to getting their tickets on an app.

Sorry but that's not correct, tickets for sale on sites today for Depeche Mode including Viagogo at inflated values.

Also you can still buy tickets easily via Schpocketc at silly values.

 

[Golden Arrow]

When I hit "Find Tickets", it sends me to my profile !!!
Very frustrating is all this.

 

[reanswolf]

Cheers. Nothing works for us and we're both stated as having "no active membership." Emailed fan services to see if they can help. I imagine they will have been inundated. Not a great introduction to Ticketmaster.

Same here, tried to buy tickets for one of the friendlies for me and my lad. Just impossible and can’t find friends and families connection anywhere, so have given up

 

[Wonder Boyo]

Same here, tried to buy tickets for one of the friendlies for me and my lad. Just impossible and can’t find friends and families connection anywhere, so have given up

I feel your pain. None of the links seem to work. Send you to pages other than the ones you want. After I emailed Fan Services they linked my account with my son's and also sent me a link to a page that shows how to do it. Unfortunately the page of instructions didn't exist and the method for linking accounts didn't work anyway. Whether it's booking tickets or adding friends to your network, you just seem to go around in circles. It's awful.

One piece of good news, my membership starting showing on my account earlier today.

 

[Monk]

I had my IT savvy daughter link the accounts I needed without a problem, I then purchased the tickets but it only came up with row and seat numbers once clicked on to reserve. I suspect that once we play cup games and reserve our seats this wont be a problem for STH's.

I have now received a confirmatory email to say tickets reserved.

I agree it seems more complicated than the previous system but after a few goes think everyone will get the hang of it

 

[JadeWolf]

I had my IT savvy daughter link the accounts I needed without a problem, I then purchased the tickets but it only came up with row and seat numbers once clicked on to reserve. I suspect that once we play cup games and reserve our seats this wont be a problem for STH's.

I have now received a confirmatory email to say tickets reserved.

I agree it seems more complicated than the previous system but after a few goes think everyone will get the hang of it

I agree, it doesn’t seem particularly user friendly but that could be because it’s new, once we’re used to it we’ll probably be fine.

 

[Lupus ad Penn]

I tried to link a friends details following the instructions, but it didn’t work. I emailed fan services but their response didn’t make sense. I have now asked them if they will link the friend for me, still waiting for a response. What a bloody mess.