This site is supported by the advertisements on it, please disable your AdBlocker so we can continue to provide you with the quality content you expect.

Another Booking Fee Thread!

Discussion in 'Molineux Mix Archive' started by MobNet Wolf, Jan 5, 2009.

  1. MobNet Wolf

    MobNet Wolf Just doesn't shut up

    Messages:
    6,396
    Likes Received:
    278
    Joined:
    Jun 29, 2005
    I see Wolves are not refunding the booking fees for Blues tickets purchased. Yes, its only £1.25, but on a £5 ticket its still over 20%, more the principle that bothers me.

    Still can't get my head round why they continue to charge booking fees on debit card transactions, which I was led to believe don't cost them anything like the fees on credit card transactions.
     
  2. I would imagine that you would have a case under the Sale of Goods Act. Give Trading Standards a bell then report back.
    The club may claim that there is something in the terms and conditions of sale, that does not make it legal though. A bit gobby by the club IMHO.
    I have in the past traded an unwanted ticket for another without incuring an additional charge.
     
    Last edited by a moderator: Jan 5, 2009
  3. MobNet Wolf

    MobNet Wolf Just doesn't shut up

    Messages:
    6,396
    Likes Received:
    278
    Joined:
    Jun 29, 2005
    I'm selling my tickets to a friend who has an extra week off than me. I personally wouldn't ring trading standards or equivalent for the sake of £1.25, especially the retailer in question being my beloved team.

    I was just thinking though if you had paid for a few tickets, be it a family or whatever, and now unfortunately couldn't attend, its is somewhat unfair to be left 3 or 4 quid out of pocket through no fault of your own.
     
  4. Over the years I've found that the mere mention of the Sale of Goods Act/My next 'phone call is to Trading Standards gets the right result.
    However, I've never had to pull those out of the bag where Wolves are concerned.
    That said it would be interesting to know what the real legal position is on returns. Surely if Wolverhampton Wanderers are liable for a full refund then potentially they could seek compensation from Birmingham City if they are found to be lacking.
     
  5. John

    John Guest

    Not suprised at all.
    Well done Jez.
     
  6. mr_j_007

    mr_j_007 Has a lot to say

    Messages:
    1,036
    Likes Received:
    81
    Joined:
    Feb 10, 2007
    people are right that credit cards charge at different rates to that of debit cards, but to put a system on the computers for booking via a debit card to that of credit card would not be cost effective. so charge everyone what it cost for a credit card booking.

    regarding whether the club should pay back thier £1.25, well i am not sure if the club gets it money back.
     
  7. andy-in-seat-190

    andy-in-seat-190 Moderator

    Messages:
    3,586
    Likes Received:
    80
    Joined:
    May 7, 2007

    IKEA manage it! Only 70p to use a credit card and NIL to use a debit card! £1.25 MUST be exessive because so many shops take debit cards nowadays that the smaller shop would not cope. Surely Jez (if he wanted to) could negotiate a cheaper rate - cos after all ... "wim a bib club!";)
     
  8. itsonlyagame

    itsonlyagame Guest

    A refund for £1.25 when it's not the clubs fault. Trading Standards, legal advice, blah blah blah!!! Be reasonable and get a life!
     
    Last edited by a moderator: Jan 6, 2009
  9. MobNet Wolf

    MobNet Wolf Just doesn't shut up

    Messages:
    6,396
    Likes Received:
    278
    Joined:
    Jun 29, 2005
    I sort of pre-empted one of these posts by my comment that I wasn't myself looking for a refund.

    I just think it should be refunded regardless of the fact the club doesn't get the money back. Why should a family of 4 just lose a fiver?
     
  10. itsonlyagame

    itsonlyagame Guest

    Well thank you for being the champion of the families of four, but at least it's a fiver they can't spend on fags or booze. That means it's good for their health and the club have decided to waive the health care consultancy fee! So there we go, something for nothing...... that should appeal. :rolleyes:
     
  11. saturday boy

    saturday boy Just doesn't shut up

    Messages:
    8,340
    Likes Received:
    37
    Joined:
    Jun 28, 2005
    Shouldn't be an issue, if they priced their product properly to take into account the costs of running their business then the full cost would have been refunded.

    This is nothing more than a cash cow dressed up as 'transparency' and the Wolves Parliament, who could have applied some pressure, lapped it up.

    I can understand 3rd party ticket sellers adding on fees and charges as they do not have the power to set the prices of the product they are selling but when Wolves do it there is no defence.

    Transparency would be saying "this is how much it costs to buy a match ticket, nothing more and nothing less."

    They wouldn't get away with charging fees in the club shop so why is it acceptable to put huge mark-ups on tickets (not transactions)?

    The fans parliament should be asking how much profit Wolves are making from this venture - if they can prove it is cost neutral perhaps they would have a case.
     
  12. Black Suit

    Black Suit Guest

    I am in full agreement with you here mate.
     
  13. North West Wanderer

    North West Wanderer Just doesn't shut up

    Messages:
    36,586
    Likes Received:
    3,971
    Joined:
    May 9, 2008
    To be fair to Wolves EVERYONE does it. Not to say that's acceptable but its not just Wolves who have it.
     
  14. Tuco

    Tuco Has a lot to say

    Messages:
    1,139
    Likes Received:
    0
    Joined:
    Jul 20, 2005
    It's no worse than what these concert ticket booking fees come to. What I would do is if you live more than 40 miles from the ground and can prove it I'd waive the fee. If you live up the road and are just too lazy to go across to asda and use the 3 cash machines there. Bad luck.
     
  15. Del Woppio

    Del Woppio Guest

    I did, and was told that it is not a profit stream - it's there to cover costs. With regards to asking for proof and figures, I think it's unreasonable that such commercial information should be in the public domain.

    It's a subject that's been done to death, and while the club realise it would save a lot of bad will if they simply incorporated into the price of a ticket during the next repricing project, they don't want to do it for the oft mentioned transparency reason.
     
  16. henri_camara

    henri_camara Guest

    Debit card fee's are about 25p / 50p per transaction, followed a fee of £100 a month
     
  17. itsonlyagame

    itsonlyagame Guest


    That depends on the company concerned and the merchant services provider TBH mate. We accept credit card payments and the transaction fee charged by Streamline ranges from 15p for a debit card to 1.5% of the transaction amount for most credit cards up to a maximum (which again varies from card to card). On our agreement we don't pay a monthly fee but if we did then the percentage amounts would dcrease slightly but we would then be charged a terminal rental fee which is currently waived on the agreement we opted for!! Clear??? In other words you cannot really even begin to estimate what companies are being charged for their credit card transactions, one can only speculate. Suffice to say that for the amount in question in the case in point, it would probably cost the club more in admin costs to refund it than the refund value itself!! Hence the whole discussion really is a bit petty and grown ups should know better! :D
     
    Last edited by a moderator: Jan 7, 2009
  18. saturday boy

    saturday boy Just doesn't shut up

    Messages:
    8,340
    Likes Received:
    37
    Joined:
    Jun 28, 2005
    Quite ironic, don't you think. like ra-yaaaaaayn on your wedding day.
     
  19. saturday boy

    saturday boy Just doesn't shut up

    Messages:
    8,340
    Likes Received:
    37
    Joined:
    Jun 28, 2005
    Why is it unreasonable? Part of their income is from their paying customers and paying customers have every right to ask about the product they are purchasing. The company does not have to supply the information but if it is not a profit stream as they say what harm will it do their business to be 'transparent' about the issue? It is hardly sensitive financial information.

    If, as you suggest, this has been done to death I suggest that this is only a 'one sided' death as the club appears to do very little in reaction to any criticism other than play it with a straight bat.
     
  20. itsonlyagame

    itsonlyagame Guest

    They probably don't feel the need to justify certain financial decisions to their customers. Why should they after all? If you don't like their pricing structures or their other charges, then the answer is so simple that I'm sure even you can work it out. :rolleyes:
     
  21. saturday boy

    saturday boy Just doesn't shut up

    Messages:
    8,340
    Likes Received:
    37
    Joined:
    Jun 28, 2005
    Who's answer is simple? Your's above perhaps. The notion that a football supporter would buy the product of another football club is simplistic in the extreme. As is the idea that a football fan would not buy a ticket just because of the charge - the club knows this which makes this naked exploitation even worse.
     
  22. derbyrameater

    derbyrameater Just doesn't shut up

    Messages:
    21,756
    Likes Received:
    906
    Joined:
    Jul 14, 2005
    Spot the money men on here,! charge what you can get away with and $$$$ em is their motto..

    And when it goes tits up,oops it`s already happening..
     
  23. JR's Boots

    JR's Boots Just doesn't shut up

    Messages:
    2,676
    Likes Received:
    180
    Joined:
    Nov 9, 2006
    The real rip off element operated by Wolves is the charge per ticket rather than per transaction.
     
  24. itsonlyagame

    itsonlyagame Guest

    ...
     
    Last edited by a moderator: Jan 7, 2009
  25. andy-in-seat-190

    andy-in-seat-190 Moderator

    Messages:
    3,586
    Likes Received:
    80
    Joined:
    May 7, 2007
    Agreed JR - back to my earlier point...IKEA 70p to use a card if you spend ANY amount be it £5 or £5000!
     
  26. mr_j_007

    mr_j_007 Has a lot to say

    Messages:
    1,036
    Likes Received:
    81
    Joined:
    Feb 10, 2007
    well like previous people said, from my experience, streamline charge a percentage of the amount. so either ikea are using a different system or they are sometimes out of pocket. Also think it should be noted that they are covering not just the of the credit card but also admin cost. Still do you really care if the club is making a profit, thought that was the idea.
     
  27. saturday boy

    saturday boy Just doesn't shut up

    Messages:
    8,340
    Likes Received:
    37
    Joined:
    Jun 28, 2005
    ...
     
    Last edited by a moderator: Jan 7, 2009
  28. Mutchy

    Mutchy Administrator

    Messages:
    13,493
    Likes Received:
    2,112
    Joined:
    Jun 28, 2005
  29. Dewsburywolf

    Dewsburywolf Just doesn't shut up

    Messages:
    39,109
    Likes Received:
    105
    Joined:
    Jul 29, 2007
    OK I purchase Yorkshire Wolves members matchday tickets (sometimes up to 20 at a time - work out the Booking fee total yourself) with a Wolves Mastercard (it donates a percentage of the cost towards the Academy in case you didn't know) so WWWFC screw me twice. Am I happy with this? Mmmmmmmmmmmmmmmmm!
     
  30. Mutchy

    Mutchy Administrator

    Messages:
    13,493
    Likes Received:
    2,112
    Joined:
    Jun 28, 2005
    How is that screwing you twice? The donation to the academy doesn't cost you, and if it did you have the option to use a different card at least.
     
  31. PumpKing

    PumpKing Just doesn't shut up

    Messages:
    7,030
    Likes Received:
    4,786
    Joined:
    Mar 8, 2008
    Dewsbury, why don't you get someone local to pick them up for you and then send them all to you first class recorded delivery? Surely the savings made must be well worth it to your members over the season?
     
  32. Dewsburywolf

    Dewsburywolf Just doesn't shut up

    Messages:
    39,109
    Likes Received:
    105
    Joined:
    Jul 29, 2007
    I order the tickets via E-Mail to our Supporters Club ticket advisor at WWFC and pick them up myself on matchdays, thereby negating the need for a WWFC Employee clogging up the phone line or necessitating the need for postage to be involved. This is the main beef I have with the club in regards to being charged per ticket rather than per transaction.

    I'm being screwed twice IMHO by the fact that I get charged per ticket (20x £1.25 Booking Fee = £15) and they then get a percentage of that from the Credit Card Company for the Academy (I want to help my club but surely there's a limit on how much loyalty they expect me to show) OK not technically from me but it kind of feels like that. Every time I've queried why per ticket they roll out the same excuse "it's for the Admin" which to me is just bull as I've just explained. No Admin involved apart from our ticket advisor answering an E-Mail.

    I'm a Wolves Supporter, the Supporters Club is Affiliated to WWFC so why am I (and indeed all supporters) being treated in this way? Do they really expect me to turn up in the Ticket Office with up to £500 at a time?
     
  33. Mutchy

    Mutchy Administrator

    Messages:
    13,493
    Likes Received:
    2,112
    Joined:
    Jun 28, 2005
    But the fact that the academy gets a percentage doesn't affect you, and theres no reason for it to feel like it does. Wolves get some money... as a supporter why would that bother you?
    You could always get/use a different card if you really don't like it.
     
  34. Dewsburywolf

    Dewsburywolf Just doesn't shut up

    Messages:
    39,109
    Likes Received:
    105
    Joined:
    Jul 29, 2007
    To be honest the Academy bit doesn't really bother me, like I said I want to support my team in every way I can, I just feel that sometimes they don't appreciate the "closed shop" support they get. Like as been said it's not as if we're going to take our support to a rival team but it does rankle from time to time.
     
  35. andy-in-seat-190

    andy-in-seat-190 Moderator

    Messages:
    3,586
    Likes Received:
    80
    Joined:
    May 7, 2007

    £25 surely!;)
     
  36. Atlas 1951

    Atlas 1951 Guest

    That'll help, Andy!
     
  37. Dewsburywolf

    Dewsburywolf Just doesn't shut up

    Messages:
    39,109
    Likes Received:
    105
    Joined:
    Jul 29, 2007

    Not really pal as I charge the Yorkies the Booking Fee on their tickets.

    I might be a "decent bloke who'd give you his last fiver if you needed it" but I'm not a total doofus. ;)
     

Share This Page